Effective Date: 01/06/2024
Lankaloha Hardware Limited (hereinafter referred to as “Lankaloha” “us” “we” or “our”) strongly believes in protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it and your choices regarding your information.
By your use of the website, our services and purchase of our Products you are consenting to the collection and use of your Personal Information by Lankaloha to the extent described in this Privacy Policy.
- Types of information collected:
At the time of creating your Customer Account and placing orders (“Orders”) of products displayed (“Products”), via our webpage, you will be asked to provide certain Personal Information to utilize our services and fulfill your orders, including:
- Contact information: such as your name, email address, mailing address, and phone number;
- Payment information: such as your credit card/debit card details or other payment information when you make a purchase (please note that we do not retain your credit card/debit card information); and
- Location information: if you choose to enable location services on your device/browser.
Failure to provide the required Personal Information will result in our inability to create your Customer Account/process your orders/ or provide certain services. It is important to understand that without this information, we may not be able to form a valid contract, fulfil our contractual obligations or deliver the Products to you.
- How we deal with your Personal Information:
- In compliance with our obligations under the Personal Data Protection Act No, 9 of 2022, all Personal Information provided to us will be exclusively used by Lankaloha for the following limited purposes in order to give you a more convenient experience:
- communicate with you about your account, requests for information and purchases.
- to process Orders and deliver the purchased Products;
- bill for and collect payment on your Orders;
- to resolve problems (if any) with our service to you; and
- to update you on changes to our Products, including new promotions.
- Lankaloha will not disclose any of your information collected on this webpage to third parties, except as follows:
- Third-party service providers: We may share your Personal Information with service providers who assist us in operating our website, processing payments and delivering Orders. This will include your address and other contact information to ensure that Orders are duly dispatched and delivered. Your credit/debit card information will only be shared with service providers who are responsible for processing your payments.
- Legal Compliance: We may access and disclose your information in response to a demand/request from a government authority to the extent required by law, in judicial proceedings or as otherwise required by applicable laws and regulations.
- Transfer of business or assets: We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, the information we have collected about you may be transferred to such entity for the purposes of facilitating the continuity of business operations. Should such a transfer occur, we will make reasonable efforts to ensure that the transferee uses your Personal Information in a manner that is consistent with this Privacy Policy.
- Lankaloha shall in no event sell, trade, or disclose to third parties any of your information except as stated above.
- Security of the information provided to us:
- In order to prevent unauthorized access or disclosure of your personal information, Lankaloha encrypts your personal information using secure 256 Bit SSL Secured & PCI certified payment gateway technology to provide for the secure transmission of the information from your PC (or other device) to our servers to help protect the confidentiality, security and integrity of data stored on our system.
- Lankaloha does not in any event store your billing details and shall directly and securely transmit same to the authorized third-party credit/debit card service provider/payment processor.
- As specified in our Terms and Conditions, you shall keep secure and confidential all usernames and/or passwords relating to the Customer Account.
- Links to third-party websites/platforms:
Our website may contain links to other websites or third-party platforms that are not owned or controlled by us. Once you use these links to leave the Lankaloha website, your use of such website/platform will be subject to its privacy policy. Please note that Lankaloha does not have any control over such other websites and Lankaloha shall not be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this Privacy Policy.
- Marketing communications:
We value your privacy and will only send marketing communications and offers with your explicit consent. By providing your consent to such marketing communications, you agree to receive promotional emails, newsletters, and other marketing materials from us. You have the right to withdraw your consent at any time by contacting us or using the unsubscribe link provided in our communications.
- Your Rights:
- You have the right to access the Personal Information that you may have provided to us through your use of the website and our services, by submitting a request to us in writing. We will respond to same as soon as possible and in any event, not later than 21 working
- If your Personal Information appears to be incorrect/incomplete, you may amend, delete or otherwise alter such information as and when required, by using the “amend information” tab in your Customer Account or contacting us directly.
- You may also, upon a written request, be provided with a confirmation as to whether your Personal Information has been disclosed and such information permitted to be requested from us, under the law.
- Period for retaining your Personal Information:
We will retain your personal information for as long as necessary to fulfill the purposes outlined under clause 2 above, unless a longer retention period is required or permitted by law. For example, we will retain your information for as long as your account is active or as needed to provide you with our services; and thereafter, we will retain your personal information for a reasonable time period, to enable us to handle or respond to any complaints, queries or concerns relating to your account/ Orders.
- Unauthorized disclosure of Personal Information:
In the event of unauthorized disclosure of all Personal Information publicly, we will promptly notify all Customer Account holders of such an occurrence to mitigate any potential risk of residual harm.
- Withdrawal of Consent:
We will not collect any Personal Information from you without your knowledge and consent. You may withdraw your consent at any time by sending a written request to us.
If you choose to withdraw your consent at any point, you have the right to request erasure of your Personal Information, subject to any legal requirements.
- Childrens’ Privacy:
Our website, Products, and services are not directed to children under the age of 18, and we do not knowingly collect Personal Information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us using the contact information provided below, and we will take steps to delete the information as soon as practicable.
- Changes to this Privacy Policy:
We reserve the right to update this Privacy Policy from time to time. Any updates to this Privacy Policy will be displayed on our website by updating the Effective Date above. We encourage you to regularly review these policies to be informed of how we are protecting your Personal Information.
- European Union General Data Protection Regulation (GDPR) Privacy Policy:
The privacy and data protection of users who are resident in the European Union shall comply with the European Union regulations on Data Protection and privacy including the General Data Protection Regulation (GDPR).
- Contact Us:
If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us by emailing info@lanlo.lk .