Terms & Conditions

The following terms and conditions and the Privacy Policy comprise the legal Agreement (the “Agreement”), between you (either an entity or individual) and Lankaloha Hardware Limited (“hereinafter referred to as “Lankaloha”, “we”, “us” or “our”) in relation to the use of this website and the online purchasing of the Products described and made available on the website.

By clicking the “I Accept” button at the bottom of this Agreement you confirm that you have read and understood the terms and conditions set out herein and that you agree, without limitation or qualification, to be bound by the terms and conditions of this Agreement and by all laws and regulations applicable to the online purchasing of the Products.

We may change these terms at any time by posting the updated terms on our website. Please review these terms regularly to ensure you are aware of any changes made by us. Your continued use of the website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Definitions:

• “Business Days” means a day other than Saturday, Sunday and/or a bank or public holiday in Sri Lanka as declared under and in terms of the Holidays Act No. 29 of 1971 as amended.
• “Customer Account” means a Lankaloha user account created by you through the website.
• “Personal Information” may include your name, email address, mailing address, and phone number, credit card/debit card details or other payment information and location information.
• “Products” mean the products displayed on the website.

1. Online Purchase of Products

• Customer Account:

You are required to create a Customer Account for online purchasing of Products. As the administrator of your Customer Account, you are responsible for all activities that occur under your Customer Account irrespective of whether such activity was authorized by you. Lankaloha shall not be responsible for unauthorized access to your Customer Account unless such access was solely due to the fault of Lankaloha. Any unauthorized activity on your Customer Account shall immediately be informed by you to Lankaloha and Lankaloha shall take steps to suspend your Customer Account until further investigation and verification. Lankaloha reserves the right to cancel the registration of a Customer Account without assigning any reason therefore.

• Personal Information
  Your submission of Personal Information through the Customer Account is governed by our Privacy Policy.
• Orders:
• You may place an order to purchase the Products through your Customer Account.
• You must provide accurate, current, and complete information at the time of placing your order. Lankaloha is not responsible for any lapse in its service, including without limitation, any lapsed deliveries due to outdated contact information associated with the order. If you need to verify or change your contact information, please contact our team via email or phone. Providing false contact information of any kind may result in the cancellation of your order.
• Descriptions of Products and/or pricing are subject to change without prior notice solely at our discretion.
• We reserve the right, but are not obliged, to discontinue/restrict the sale of our Products or quantities of the Products offered, to any person, geographic area or jurisdiction on a case-by-case basis.
• We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colours will be accurate.
• Payment:

You shall pay for your online purchase using the third-party credit/debit card service provided in the website. Unless otherwise stated, all prices are quoted in Sri Lankan Rupees (LKR).

2. Cancellation and Return Policy:

• Lankaloha reserves the right to cancel your order for any reason, including but not limited to the unavailability of the Products, Products being incorrectly described or priced on the website (Lankaloha specifically reserves the right to revise or cease to make available any of its Products at any time).
• In the event your order is cancelled by Lankaloha you shall receive an email notification of same within 14 of Business Days and Lankaloha shall refund the full amount paid by you to the credit/debit card that was used for the transaction.
• You may cancel your order through the Customer Account within 24 hours of having placed your order. The payments made for the cancelled order shall be refunded within 14 Business Days. If the refund fails due to a negative balance, then the system will attempt the refund again in 3 Business Days.
• All discounted Products are considered finally sold and there shall be no refund or return of any order for such discounted Products accepted by Lankaloha.
• Paid ‘store pickup’ orders which are not collected within 30 days will be cancelled automatically and cancelled items are subject to a cancellation fee equivalent to 20% of the sale value.
• Lankaloha has a strict no returns policy on Products shipped unless for reasons specified in below.
• At the point of delivery, if the Products are found to be defective /incorrect or incomplete (including instances where items are missing) you must notify us within thirty (03) days of delivery via email to info@lanlo.lk (accompanied by the order number and images as supporting evidence). Failure to notify us within this timeframe may affect your eligibility for recourse. Potential remedies may include replacement, refund, or credit at our discretion. The Products must be returned in good and unused condition to claim such remedy. Lankaloha shall bear all costs and risk relating to the return of such Products.

3. Shipping and delivery:
   • Lankaloha uses a third-party shipping service provider to ship the Products.
   • The Products shall be shipped to you within 10 Business Days of the order being placed by you (unless otherwise cancelled in terms of the cancellation policy in paragraph 2 above).
   • The Product price displayed on the website does not include shipping charges and depending on the destination same shall be specified at the time of placing your order.
   • The estimated time of the arrival of your Product should be considered as an estimate only.
   • The risk of loss shall pass to you upon our delivery of the Products to the shipping service provider. Lankaloha will not for any reason be liable for any loss, damages or expenses thereafter.

4. Intellectual Property

• All intellectual property rights relating to the Products and materials displayed or otherwise accessible through this website including trademarks and copyrights are owned by Lankaloha and are protected under the applicable intellectual property laws.
• You shall not print, copy, reproduce, publish, transmit, distribute or make any other similar use of the contents of this website, including, but not limited to, the text, graphics, audio and visual content, and code. Notwithstanding the above, you may access this website and make a single copy of the material for your personal, non-commercial use.
• Unless with the prior permission of Lankaloha no part of this website may be reproduced or transmitted to or stored in any other website, nor shall any of its pages or part thereof be disseminated in any electronic or non-electronic form, nor included in any public or private electronic retrieval system or service.
• Any comments or materials sent to Lankaloha through the website including feedback data, questions, comments and suggestions (collectively “Feedback”), shall be deemed to be non-confidential. Lankaloha has no obligation of any kind with respect to such Feedback and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the Feedback to others without limitation. Further, Lankaloha shall be free to use any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever, including for developing, manufacturing and marketing Products and services incorporating such Feedback.
• This clause shall survive the termination of this Agreement.

5. Disclaimers

• Lankaloha hereby excludes any warranties (whether expressed or implied), as to the quality, accuracy, efficacy, completeness, performance of this website or any of its Products/contents, including but not limited to conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, non-infringement, or non-fraudulent representations, to the extent permitted by law.
• This website is provided “as is”, and may contain errors, inaccuracies, viruses or bugs. As such, Lankaloha makes no warranty that the contents of the website are secure, free from infection by viruses or anything else which has contaminating or destructive properties and shall have no liability in respect thereof. Should you choose to download any content from this website (subject to clause 4 of the intellectual property clauses above), you do so at your own risk.
• Lankaloha shall not be liable for any damages, including, without limitation, consequential loss, loss of business opportunities or projects, loss of profits or anticipated profits, loss of goodwill or injury to reputation, arising from the use of or inability to use the website, services or Products purchased through the website, nor for any loss or damage caused by a distributed denial-of-service attack, viruses, bugs or other technologically harmful material that may affect your computer hardware, software, data or other proprietary material due to your use of the website, the service or your downloading of any material posted on the website or any linked website. In any event, Lankaloha’s liability for all damages and losses, including negligence, shall not exceed the purchase price of the Products.
• This website may contain links to other webpages or websites that are operated by third parties and are not under the control of Lankaloha. Lankaloha is not responsible for, and expressly excludes all liability with relation to these linked webpages or websites which you access at your own risk, and Lankaloha makes no representations, warranties or conditions concerning the linked webpages or websites or their content. The inclusion of any link to other websites does not imply endorsement of the same by Lankaloha.

6. Termination:
   • Your rights with regard to accessing this website may be terminated or restricted at any time at the sole discretion of Lankaloha. Lankaloha is not required to give you advance notice or explanation for the termination. This termination shall be in addition to any other rights that Lankaloha may choose to enforce.

• Without limitation to the above, Lankaloha has the sole discretion to terminate the Agreement and thereby your Customer Account with immediate effect if:

1. You breach any terms of this Agreement including the standards of conduct set out under clause 7 (a).
2. You fraudulently used/misused the credit/debit card when making payments for the Products;
3. It is legally required to terminate your Customer Account by any government authority due to any contravention to applicable laws and/or regulations.

7. Miscellaneous

• Your conduct on our site

The following activities are prohibited and constitute an express violation of this Agreement:

1. Deliberately submitting inaccurate information, committing fraud or falsifying information in connection with your Customer Account;
2. Attempting to, or accessing data not intended for you, such as logging into a server or an account which you are not authorized to access;

• Attempting to scan, or test the security or configuration of the website or to breach security or authentication measures without proper authorization;

1. Tampering or interfering with the proper functioning of any part, page or area of the website and any and all functions and services provided by Lankaloha;
2. Attempting to interfere with service to any user in any manner, including, without limitation, by means of submitting a virus to our website, or attempts at overloading, “flooding”, “spamming”, “mail bombing” or “crashing” the website;
3. Using the website or any of its contents to advertise, solicit or for any other purpose/use not intended by Lankaloha;

• Reselling or repurposing your access to the website or any purchases made through the website;
• Taking any action that places excessive demand on our services, or imposes, or may impose an unreasonable or disproportionately large load on our servers or other portion of our infrastructure;

1. Acting illegally or maliciously against the business interests or reputation of Lankaloha or our Products or services.

• Representations, Warranties and Undertakings
  1. You warrant that any information you may post, transmit or submit to this website does not: (i) infringe on a third party’s rights, specifically but not limited to any intellectual property rights, or any other confidential or proprietary right; and (ii) constitute a criminal offence or give rise to civil liability.
  2. You warrant that you will not knowingly post, transmit or submit any information that will cause damage to either the website or to any other user.

• You undertake to keep secure and confidential all usernames and/or passwords relating to the Customer Account.

1. You represent and warrant that you are above eighteen (18) years of age and have full power and authority, corporate or otherwise, to enter into and perform your obligations under this Agreement.
2. Entry into and performance of this Agreement does not violate any provisions of any law, statute, rule, regulation, judgement, writ, injunction, decree or order applicable to such Party.
3. Lankaloha represents and warrants that all permission required by law to operate the website and to sell the Products has been obtained.

• Relationship: This Agreement does not create any association, partnership, joint venture, or agency relationship between you and Lankaloha.
• Force Majeure: If either Party hereto is unable to perform the whole or any part of its obligations and responsibilities under this Agreement for any reason beyond its control including but not limited to strikes, lock-outs, acts of god, war, riot, malicious acts of damage, fire, acts of any government authority or failure of the public electricity supply, then the performance of the obligations of that Party as affected by such cause shall be excused during the continuance of the inability so caused, but such inability shall so far as possible be remedied as soon as reasonably possible.
• Indemnification: You agree to indemnify, defend and hold harmless Lankaloha, its subsidiaries, affiliates and their respective officers, directors, employees, affiliates or agents against any all claims and expenses, including reasonable legal fees arising from your misuse of this website or the breach of any of the provisions of this Agreement, to the extent permitted under the applicable laws.
• Assignment: You shall not assign or deal with the whole or any part of your rights and/or obligations under this Agreement without the prior written consent of Lankaloha.
• Modification/Variation: As the terms of this Agreement may be modified at Lankaloha’s sole discretion, without any obligation to notify you, we advise that from time to time you check this website to review the changes. Your continued use of this website shall constitute your consent to any changes.
• Entire Agreement: This Agreement along with the Privacy Policy embodies all the terms and conditions agreed upon between Lankaloha and you and there are no other written or verbal agreements or representations relating to same. Should any provision of the Agreement be deemed invalid or unenforceable, those provisions shall be severed from the Agreement, but shall not affect the validity of the other provisions.
• Governing Law and Jurisdiction: This Agreement along with the Privacy Policy, the website, any use of it and any dispute relating thereto to or to the Products purchased shall be governed and construed in accordance with the laws of Sri Lanka. Use of this website indicates your irrevocable and unconditional consent to submit to the exclusive jurisdiction of the courts of Sri Lanka.

• Dispute Resolution: Disputes shall be settled amicably between Parties by negotiation. If the Parties are unable to settle the dispute amicably within thirty (30) days from the date of notice of the dispute, the Parties irrevocably submit to the exclusive jurisdiction of the Courts of Sri Lanka.

8. Contact

You may reach our customer service team at:

Lankaloha Hardware Limited
LANLO House, Lanlo Road, Yakkala. Sri Lanka. 11870.
Email: info@lanlo.lk
Phone: +94 33 222 6010. Ext. 203.